The Platinum Support package delivers advanced help and support to ensure you get the most out of the ProStores platform.

You'll receive VIP support from an advanced ProStores expert, including insider tips, troubleshooting and proactive advice on how to map your business to the powerful features in ProStores.

Your dedicated support team can also help you with advanced configuration of your store and provide direct, hands-on assistance with simple custom code updates or enhancements.

The service includes:

• Dedicated support phone line and agents available Mon-Fri, 9AM - 5PM CST
• VIP account status
• Monthly 30-minute status call
• Expedited support and solution research
• Includes hands-on configuration of features and functionality
• Minor code changes to ProStores templates
• Recommendations and updates based on ecommerce best practices
• Includes up to four 30-minute projects a month for simple updates